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Terms & Conditions

Last updated: 29 October 2026

These Terms & Conditions ("Terms") apply to the laundry, dry cleaning and ironing services provided by TrueClean – Laundry Specialist ("TrueClean", "we", "us") and to the use of the TrueClean – Laundry Specialist mobile application (the "App") and website. By placing an order or using the App, you agree to these Terms.

1. Account

  • You sign in with your mobile number and a one-time password. You are responsible for activity on your account and for keeping your phone secure.
  • Please provide accurate name and address details so we can pick up and deliver your orders.

2. Orders, pickup and delivery

  • Pickup and delivery times shown in the App are estimates and may change due to order volume, weather, traffic or other circumstances.
  • Please hand over garments with pockets emptied. We are not responsible for cash, jewellery or other items left in clothing.
  • Items are counted and, where applicable, weighed at pickup or at the store. The count or weight recorded by us is used for billing.
  • If no one is available at the address at the scheduled time, we may reschedule the pickup or delivery.

3. Prices and payment

  • Prices are shown in the App price list and at our stores, and may change from time to time. The price applicable at the time of your order will be charged.
  • Express service and special treatments may carry additional charges, which will be shown on your bill.
  • Payment is due on delivery or at the store unless agreed otherwise. Applicable taxes are charged as per law.

4. Garment care

  • We follow the care label and the most suitable process for each garment. Please tell us about stains, damage or special care needs when you hand over your clothes.
  • Some stains cannot be fully removed. Colour fading, shrinkage or damage caused by the fabric's quality, age, wear, or incorrect care labels is beyond our control.
  • We are not responsible for damage to buttons, sequins, beads, embellishments or accessories that cannot withstand normal cleaning.

5. Complaints, loss and damage

  • Please check your clothes at delivery and report any issue within 24 hours, with the order number.
  • If a garment is lost or damaged due to our negligence, our liability is limited to up to 10 times the cleaning charge for that garment, or a fair value decided after inspection, whichever is lower.

6. Unclaimed items

Orders not collected or accepted within 30 days of being ready may attract storage charges. Items unclaimed for more than 90 days may be donated or disposed of after reasonable attempts to contact you.

7. Use of the App

  • Do not misuse the App, attempt to access it without permission, or interfere with its operation.
  • We may update, suspend or discontinue features of the App at any time.

8. Privacy

Our use of your personal information is described in our Privacy Policy. You can request deletion of your account on our Delete Account page.

9. Changes and governing law

We may update these Terms from time to time; the latest version will be posted on this page. These Terms are governed by the laws of India, and disputes are subject to the jurisdiction of courts in Pune, Maharashtra.

10. Contact

TrueClean – Laundry Specialist
Email: contact@truecleanlaundry.in
Phone: +91 8265000165